To protect customer rights and maintain fair trading practices, we have established the following refund policy. Please read carefully before placing an order.

1. Order Cancellation

• Customers who wish to cancel an order should contact us as soon as possible.

• If the order has not been shipped, it can be fully canceled and refunded to the original payment account.

• Once the order enters the shipping process, it can no longer be canceled.

2. Unshipped Orders

• Customers may cancel their order and receive a full refund if the order has not yet been shipped.

• Refunds will be returned to the original payment account.

3. Shipped Orders

• All orders are shipped internationally.

• Once an order has been dispatched, it is considered under the responsibility of the independent logistics provider. Delivery, transit time, customs duties, and other related issues fall under the carrier’s responsibility.

• We will assist customers in communicating with the logistics provider to the best of our ability, but we cannot make any guarantees regarding shipping.

• Any refund or compensation requests after shipment will be evaluated on a case-by-case basis, taking into account logistics circumstances, costs incurred, and the specific situation. The final decision rests with our store.

4. Product Quality Issues

• If a product has obvious defects or quality issues, customers must contact us within 7 days of receipt and provide clear photo or video evidence.

• Depending on the situation, we may arrange a return, exchange, or partial compensation.

• The following are not considered quality issues:

  • Minor color differences (caused by lighting or display settings);

  • Slight creases;

  • Packaging damage caused during transportation.

5. Customer Responsibility

• We are not responsible for delays, losses, or returns caused by customer errors, such as incorrect address, invalid contact details, failure to receive, or refusal to accept the package. Any resulting costs will be borne by the customer.

• We are not responsible for losses caused by customs regulations, import duties, or shipping delays due to uncontrollable factors.

6. Disclaimer

• We are not liable for delays or non-delivery caused by force majeure events, such as natural disasters, war, pandemics, policy changes, or logistics provider issues.

• Refund or return requests based on subjective reasons (e.g., dislike of the product, or the color not meeting expectations) will not be accepted.

7. Final Interpretation

• The final right of interpretation of this refund policy belongs to our store.