Order Tracking Service Agreement

Background:
In order to enhance the customer service experience and ensure that buyers can conveniently track the status of their orders, the seller provides efficient and transparent order tracking services through the angelkissbag website. Through this service, buyers can receive up-to-date information regarding order progress, shipping status, and estimated delivery times. The seller commits to providing timely and accurate updates and ensuring full support throughout the entire order delivery process. The parties have reached the following agreement based on equality and voluntariness:

Article 1: Service Content

1. Tracking Service:
   The seller will provide order tracking services for the buyer, allowing the buyer to view the order's shipping status in real-time by using the order number, tracking number, and other relevant information on the seller's designated tracking platform.

2. Order Status Updates:
   The seller will provide real-time updates on the order's shipping status. The buyer will receive notifications via email, SMS, or website notifications regarding updates on the order status.

3. Information Provided:
   The seller will provide information such as the shipping carrier's name, tracking number, and other details. The buyer can use this information to visit the carrier's website for further tracking.

Article 2: Notifications and Updates

1. Notification Methods:
   The buyer can choose to receive order tracking notifications via the following methods:

   • Email
   • SMS
   • Website notifications

2. Update Frequency:
   The seller will notify the buyer of any changes in the order status, including but not limited to when the order is shipped, in transit, or out for delivery.

3. Estimated Delivery Time:
   The seller will provide the estimated delivery time based on the shipping information and will adjust it accordingly during transit. If the estimated delivery time changes, the seller will notify the buyer immediately.

Article 3: Tracking Page and Self-Service

1. Tracking Page:
   The seller will provide a dedicated order tracking page on the angelkissbag website, where the buyer can enter the order number or tracking number to check the order status.

2. Self-Service:
   The buyer can view frequently asked questions (FAQs) on the order tracking page to quickly find solutions related to order tracking. If the buyer is unable to resolve the issue, they can contact the seller's customer service team through the provided contact channels.

Article 4: Delays and Issue Resolution

1. Delay Notification:
   If there is a delay in the shipping process, the seller will notify the buyer within 24 hours of being informed of the delay and provide an updated estimated delivery time.

2. Handling of Exceptional Situations:
   If an order is lost, damaged, or there is any other exceptional situation, the seller will notify the buyer immediately and provide a solution (such as reshipping or refunding).

3. Issue Feedback:
   The buyer can submit feedback regarding the order tracking process through the tracking page. The seller will handle feedback promptly and efficiently.

Article 5: Service Fees

1. Fee Explanation:
   There are no additional fees for the order tracking service under this agreement. All fees are included in the cost of the purchased goods.

2. Special Services:
   If the buyer requires additional personalized tracking services (e.g., scheduled notifications, dedicated customer service), the seller may provide such services for an additional fee, depending on the service type.

Article 6: Responsibilities and Obligations

1. Seller’s Responsibilities:

   • The seller should ensure the provision of accurate and timely order tracking information.
   • The seller is responsible for any logistics delays or issues caused by the seller and must notify the buyer promptly if any issues arise.

2. Buyer’s Responsibilities:

   • The buyer must provide accurate delivery information to ensure smooth delivery of the order.
   • The buyer must check the tracking notifications upon receipt and confirm the information. If there are any issues, the buyer should contact the seller promptly.

Article 7: Dispute Resolution

1. Dispute Handling:
   In the event of a dispute during the order tracking process, the buyer must first attempt to resolve the issue through friendly negotiation with the seller. If negotiation fails, the buyer agrees to submit the dispute to [designated arbitration institution] for arbitration, and the arbitration decision shall be final.

2. Applicable Law:
   This agreement is governed by the laws of [country or region]. Any disputes related to this agreement, particularly those involving the order tracking service and related responsibilities, shall be handled in accordance with the laws of that region and be subject to the exclusive jurisdiction of the courts in that region. If the buyer fails to provide accurate order information or fails to communicate promptly with the seller, leading to a dispute, the buyer shall bear primary responsibility.