FAQ

Angelkissbag Shipping Policy & FAQ

Angelkissbag is committed to providing efficient and reliable logistics services to ensure that your orders arrive safely and on time. Below are our shipping policy, product policy, and answers to common order-related questions.

Shipping

1. How can I check the status of my order?
You can log in to the AngelkissBag website and go to the "Order Tracking" page. By entering your order number and relevant information, you can track the status of your order in real time.

2. Can I cancel or modify my order?
If your order has not been shipped yet, you can contact the AngelkissBag customer service team to request a cancellation or modification. Please note that once the order has been shipped, it cannot be canceled or modified.

3. Can I change my shipping address after placing an order?
Once an order has been placed and is in processing, the shipping address typically cannot be changed. However, if your order has not yet shipped, you can contact our customer service team as soon as possible, and we will do our best to assist you in updating the shipping address.

4. How do I track my order?
Once your order ships, you will receive a shipping confirmation with tracking information. Please note that tracking information may take 48-72 hours to update. If you have not received tracking information within three days of shipment, please contact us for assistance.

Products

1. What if I am not satisfied with the product?
If you are not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the product. Please visit the return policy page on the AngelkissBag website for detailed instructions.

2. How can I ensure the longevity of my product?
To ensure that your AngelkissBag product lasts a long time, please avoid exposing it to extreme environments and follow the care instructions on the product label for proper cleaning and maintenance.

3. Do you offer customization for your products?
AngelkissBag offers customization services for bags, allowing you to choose colors, styles, and other design details according to your preferences. If you have customization requests, please contact our customer service team, and we will provide full support to ensure a satisfactory custom experience.

4. Product Warranty
AngelkissBag offers a warranty for all products in normal use. If an issue arises within the warranty period, please contact us and provide proof. Please note that the warranty does not cover damages caused by misuse or improper handling.

5. Do you offer wholesale purchasing?
Yes, AngelkissBag offers wholesale purchasing services. If you have bulk order requirements, please contact us through the wholesale contact page on our website, and we will provide you with detailed quotes and services.

Orders

1. How can I contact customer service?
You can submit inquiries via the "Contact Us" page on the AngelkissBag website, or directly contact our customer service team via email. We will respond to your request as soon as possible.

2. How do I cancel an order?
To cancel an order, please contact us as soon as possible. Orders can be canceled before shipping; once shipped, they cannot be canceled. However, you can request a return after receiving the item.

3. What if I receive the wrong item?
If the item you received does not match your order, please contact us within 48 hours and provide your order number and a photo of the item. We will promptly verify the issue and arrange for an exchange or other suitable solution.

4. What should I do if the product is defective?
If you receive a defective item, please contact us within 7 days of receipt and provide photos of the defect. Once confirmed, we will arrange a replacement or offer other compensation.

5. Can I return international orders?
The return policy for international orders may differ. Please refer to the return policy page on the AngelkissBag website for more information.

Payment Methods

1. What payment methods do you accept?
AngelkissBag currently accepts PayPal as the primary payment method to ensure secure and convenient transactions.

Contact Us

For any shipping-related or product-related questions, or for further assistance, please contact Angelkissbag Customer Support:

Thank you for choosing Angelkissbag! We look forward to providing you with a pleasant shopping experience.