Q1: What payment methods do you accept?

We accept multiple payment methods including Visa, Mastercard, American Express credit cards, debit cards, PayPal, and some local payment options depending on the region.

Q2: Is my payment information secure?

All payments are processed through secure encrypted channels to ensure your payment information is safe. We do not store your full credit card details.

Q3: What should I do if my payment fails?

If your payment fails, please verify that your payment information is correct, or contact your card issuer to confirm the status. You may also try a different payment method or contact our customer service for assistance.

Q4: Do you offer installment payments?

Currently, we do not support installment payment options.

Q5: Can I change the payment method after placing an order?

Once an order is confirmed, the payment method usually cannot be changed. Please contact customer service promptly if you need assistance.

Q6: How will refunds be issued?

Refunds will be returned to your original payment account. The exact time for the refund to appear depends on your bank or payment platform, typically within 7-14 business days.

Q1: Which countries and regions do you ship to?

We ship worldwide. As long as you can place an order on our website, we can deliver to your location (excluding remote areas). For locations we cannot serve, we will notify you directly. Please visit our website for the latest shipping information.

Q2: How long does it take to process and ship my order?

After order confirmation, processing and shipping usually take between 3 to 14 days. Specific times are subject to announcements on our website.

Q3: How long does international shipping usually take?

Due to the nature of international logistics, delivery times vary depending on the destination and carrier. Generally, orders to locations closer to the warehouse arrive within 5-7 business days, while more distant destinations may take 7-14 business days. Remote areas may require additional time.

Q4: How is shipping fee calculated?

Shipping fees are automatically calculated at checkout based on the weight, dimensions, and destination of your order. The exact cost will be shown on the payment page.

Q5: Is there free shipping available?

We provide shipping services worldwide and offer free shipping on orders that reach a specified amount. Please refer to our website for detailed information.

Q6: Can I choose different shipping methods?

Depending on your destination, we may offer multiple shipping options. Available delivery methods and fees will be displayed at checkout.

Q7: Will shipping fees change based on package weight or size?

Yes, shipping fees will be adjusted according to the actual weight and dimensions of the package. The final fee is confirmed on the checkout page before order confirmation.

Q8: Can I track my shipment?

Yes, once your order is shipped, we will provide a tracking number via email. You can use it to monitor your package’s status in real time on the carrier’s website.

Q9: What happens if my package is lost or damaged during shipping?

Please contact our customer service immediately. We will assist you in filing a claim with the carrier or arrange a replacement if applicable.

Q10: Do you offer expedited shipping options?

Currently, we offer standard shipping. Expedited or express shipping options may be available for select destinations and will be displayed at checkout if applicable.

Q11: What should I do if I receive an incorrect or defective item?

If you receive the wrong or damaged product, please contact our customer service within 7 days of receipt with photos and order details. We will resolve the issue promptly.

Q1: What is the warranty period for your products?

A1: Our products come with a warranty period of 30 days, depending on the specific product. Please contact our customer service for detailed information.

Q2: What does the warranty cover?

A2: The warranty covers manufacturing defects and issues such as broken zippers, hardware falling off, stitching coming undone, and adhesive peeling, provided these are not caused by misuse or normal wear and tear.

Q3: What is not covered under the warranty?

A3: The following are excluded from the warranty:

• Normal wear and aging from regular use
• Accidental damage (scratches,tears,impacts)
• Damage caused by exposure to chemicals or extreme environments
• Damage resulting from unauthorized modifications or repairs
  

Q4: How do I apply for warranty service or repairs?

A4: Please contact our customer service via email with the following information:

• Order number
• Clear photos or videos showing the issue
• A brief description of the problem

Our team will respond within 1-2 business days with further instructions.

Q5: How long does the repair process take?

A5: Repairs typically take 7 to 14 business days, excluding shipping time. The exact duration depends on the nature of the issue and availability of replacement parts.

Q6: Who is responsible for shipping costs?

A6: For repairs covered under warranty due to manufacturing defects, we will cover the return shipping cost. For other cases, customers are responsible for shipping fees to send the product to us.

Q7: Can I track the status of my repair?

A7: Yes. Once we receive your product and begin processing, our customer service team will keep you updated regularly and provide tracking information for the return shipment.

Q1: Do you offer refunds?

A1: Yes, we offer refunds for eligible orders.

Q2: Under what circumstances can I request a refund?

A2: You can request a refund if the product has quality issues or arrives damaged.

Q3: How do I apply for a refund?

A3: Please contact our customer service within 7 days of receiving the product, providing your order number, photos of the product, and the reason for the refund.

Q4: How long does the refund process take?

A4: Refund requests are usually reviewed within 3-5 business days. Once approved, the refund will be processed and returned to your payment account within 7-14 business days.

Q5: Does the refund include shipping fees?

A5: If the refund is due to our responsibility (e.g., product quality issues), the shipping fees will be refunded as well. For refunds due to personal reasons, shipping fees are non-refundable.

Q6: What situations are not eligible for a refund?

A6: Refunds are generally not available for:

• Requests made after the return period has expired
• Products that have been used or damaged for reasons ohter than quality issues
• Customized or discounted itemas